FAQ
How do I place an order?
To place an order, browse our collection, select your desired items, choose the correct size and color, and click "Add to Cart." Once you have all your items in the cart, proceed to checkout where you will enter your shipping and payment information.
Can I make changes to my order after it has been placed?
Once an order has been placed, we cannot guarantee that changes can be made. Please contact our customer service team as soon as possible with your order number, and we will do our best to assist you.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and store gift cards.
What are your shipping options and rates?
We offer several shipping options, including standard, expedited, and express shipping. Rates vary depending on your location and the shipping method selected. For detailed information, please visit our Shipping Information page.
Do you ship internationally?
Yes, we ship to many international destinations. Please check our International Shipping page for more details on the countries we ship to and the associated shipping fees.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier's website to track the status of your shipment.
What is your return policy?
We offer a 30-day return policy for most items. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Return Policy page for more information on how to initiate a return.
How do I return an item?
To return an item, please follow the instructions on our Return Policy page. You will need to fill out a return form and send the item back to us using the provided return shipping label.
Can I exchange an item?
Yes, exchanges are possible for different sizes or colors of the same item. To exchange an item, please follow the same process as a return and specify the item you would like in exchange.
How do I find the right size?
Each product page includes a size chart to help you choose the right size. If you need further assistance, please refer to our Size Guide or contact customer service for personalized advice.
Are the colors of the products shown on the website accurate?
We make every effort to display product colors as accurately as possible. However, due to different monitor settings, the colors you see on your screen may slightly vary from the actual product.
How do I care for my clothing?
Each item comes with specific care instructions on the label. For general care, please refer to our Clothing Care Guide on the website.
How do I create an account?
Click on the "Sign Up" button at the top of our homepage and fill out the required information to create an account. Having an account allows you to track orders, save addresses, and enjoy a faster checkout process.
Is my personal information secure?
Yes, we use advanced security measures to protect your personal information. Please see our Privacy Policy for more details on how we safeguard your data.